Question 1

How many packs do I need?

Accepted Answer

Most full installs use 2–3 packs (100–150g). Fine hair or a volume boost may need one; take the quiz or ask us.

Question 2

Can I change my order?

Accepted Answer

Email us within 2 hours of ordering and we'll do our best before it ships.

Question 3

How do I find my shade?

Accepted Answer

Use the shade finder, or send a daylight photo for a free color match within 24 hours.

Question 4

Can I color or curl the hair?

Accepted Answer

Yes. It's 100% remy human hair, so a professional can tone it darker and you can heat-style it with protectant.

Question 5

Which method is right for me?

Accepted Answer

Salon installs (tape-ins, wefts) suit everyday wear; clip-ins suit DIY and occasions. See the method guide.

Question 6

Will extensions damage my hair?

Accepted Answer

Installed and removed correctly, no. Follow move-up schedules and our care guide.

Question 7

How fast is shipping?

Accepted Answer

Orders ship within 24 hours on business days. Free shipping on orders over $150.

Question 8

What is your exchange policy?

Accepted Answer

30-day exchange on unopened hair in its original packaging.

Question 9

How long will my hair last?

Accepted Answer

6 to 12+ months depending on method and care.

Question 10

What products should I use?

Accepted Answer

Sulfate-free shampoo and conditioner, a heat protectant, and a silk pillowcase or bonnet.

Hair extension FAQs

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